SHIPPING & DELIVERY
Shipping Policy
Once your order is received we will work diligently to have your order processed as quickly as possible.
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All orders are processed upon receipt.
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We kindly ask that you allow up to 3 business days for processing and filling your order as our meat is cut fresh, flash frozen then shipped.
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Processing and shipping time estimates do not account for weekends, holidays or non-business days.
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Shipping costs are dependent upon weight, shipping address, and shipping method.
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Shipping method will be selected at checkout.
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Packages will be shipped in the order they are received.
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Your package will arrive usually within 7 business days or less from the day you place your order.
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If you need your package earlier, see our Faster Shipping Options..
Standard Shipping
Standard Shipping rates will vary based on package weight and shipping address. Rates will be shown during the checkout process prior to payment. Please allow up to 3 business days for processing and 2 - 3 business days for delivery based on the transit time of the selected service.
Delivery times are based on orders placed between Monday – Friday. All orders received after 2:00 PM EST will be processed the next business day.
Return & Exchange Policy
Since our product is a perishable product it is not eligible for a return. However, if during the delivery process it becomes damaged please contact us by email at office@watsonfamilyfarm.com
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at office@watsonfamilyfarm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at office@watsonfamilyfarm.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.